Refund and Returns Policy

Effective Date: [I20/07/2022]

1. Returns

At Aussie 3D Makers, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your purchase, you may return the item(s) within 7 days from the date of delivery for a refund or exchange, subject to the following conditions:

2. Eligibility for Returns

2.1. Unopened and Unused Items: To be eligible for a return, the item(s) must be unopened, unused, and in the same condition as when you received it. It must also be in its original packaging.

2.2. Damaged or Defective Items: If you receive damaged or defective items, please contact our customer support team within 7 days of receiving the product.

3. Return Process

To initiate a return, please follow these steps:

3.1. Contact Customer Support: Contact our customer support team at [insert contact email address] to request a return authorisation.

3.2. Pack the Item: Pack the item(s) securely in the original packaging, along with any accessories and documentation that were included with the product.

3.3. Ship the Item: Ship the item(s) to the address provided by our customer support team. You are responsible for the cost of return shipping, unless the item is being returned due to damage or defects.

3.4. Confirmation: Once we receive the returned item(s) and inspect them, we will email you to confirm the receipt of your return and the status of your refund or exchange.

4. Refunds

4.1. Refund Method: If your return is approved, we will process a refund to your original method of payment.

4.2. Timing: Please allow [insert number of days, e.g., 5-10 business days] for the refund to be processed after we receive the returned item(s).

5. Exchanges

5.1. If you wish to exchange an item, please contact our customer support team to arrange for the exchange. Exchanges are subject to product availability.

6. Non-Returnable Items

The following items are non-returnable:

6.1. Customised or Personalised Items: Items that have been customised or personalised according to your specifications cannot be returned, unless they are damaged or defective.

6.2. Digital Products: Digital downloads, software, and gift cards are non-returnable and non-refundable.

7. Contact Us

If you have any questions or need assistance with the return process, please contact our customer support team at

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